Man And Van Bromley Terms and Conditions

These Terms and Conditions set out the basis on which our man and van service in Bromley is provided. They are designed to make the booking, collection, transport, delivery, and any related handling of goods clear for both the customer and the service provider. By making a booking, you agree that you have read, understood, and accepted these terms in full. If you are arranging a Man And Van Bromley service on behalf of another person or business, you confirm that you have authority to do so and that all instructions provided are accurate.

These terms apply to domestic and commercial work, including furniture removals, single-item transport, office moves, store deliveries, and similar man and van services. They do not create any obligation to carry items that are illegal, unsafe, undeclared, or outside the scope of the booking. We may refuse any job, item, or instruction that would place staff, vehicles, property, or the public at risk. Customers are responsible for ensuring that the service requested is suitable for their needs and that access, parking, and item descriptions are correct.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating the man with a van Bromley service. References to “you” and “your” mean the customer, consignee, sender, or any person acting on behalf of the customer. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights as a consumer where applicable.

1. Booking Process

A booking is considered requested once you provide the relevant details for the job. This may include the collection and delivery addresses, item list, preferred date and time, access details, required load size, and any special handling instructions. A quote given before inspection is based on the information supplied by you. If the actual work differs from the description provided, the price and timing may change accordingly. We recommend that all information be accurate and complete so that the man and van service can be scheduled properly.

Bookings may be accepted subject to availability, vehicle suitability, driver allocation, and confirmation of the service requirements. A booking is only confirmed when we acknowledge acceptance and, where required, receive any deposit or advance payment. Until confirmation is issued, dates and times remain provisional. We may ask for photographs, item dimensions, or additional details to assess whether specialist handling, extra labour, or a larger vehicle is required for your Bromley man and van booking.

By placing a booking, you confirm that all items are ready for collection at the agreed time, unless otherwise agreed in writing. You must ensure that goods are adequately packed and that fragile items are protected unless we have expressly agreed to pack them. If dismantling or reassembly is needed, this must be agreed in advance. We are not obliged to remove items that are too heavy, too large, improperly packed, or unsafe to move.

2. Pricing and Payments

Prices are usually based on factors such as time, distance, labour, access, waiting time, fuel, vehicle size, and any additional services requested. Quotes may be fixed or estimated. Where a quote is estimated, the final charge may vary if the job takes longer, involves more labour, or requires additional work not included in the original description. Any changes that affect the price will normally be explained as soon as reasonably possible. Our man and van in Bromley aims to keep pricing transparent and fair.

Payment terms will be confirmed at the time of booking or before the service begins. Unless agreed otherwise, payment is due immediately upon completion of the job. We may require a deposit, pre-authorisation, or full advance payment for certain bookings, especially during busy periods or for larger jobs. Accepted payment methods may vary. If payment is not made when due, we may withhold delivery, suspend further services, or charge reasonable recovery costs where permitted by law.

If you request additional services during the job, such as extra collection stops, extended waiting time, additional floors without lift access, or the movement of unlisted items, these may be charged separately. Any mileage, congestion, tolls, parking fees, or penalties caused by inaccurate instructions or unavailable access may be added to the invoice where legally permissible. The customer is responsible for all charges arising from changes requested by the customer or caused by circumstances outside our control.

3. Cancellations, Amendments, and Delays

You may cancel or amend a booking, but notice must be given as early as possible. The closer the cancellation is to the agreed date and time, the more likely it is that charges will apply. If vehicles, labour, or third-party services have already been reserved, cancellation fees may reflect the losses we have reasonably incurred. Where a deposit has been paid, it may be retained in part or in full depending on the notice given and the costs already incurred.

We reserve the right to reschedule or cancel a booking where circumstances beyond our reasonable control make performance impossible or unsafe. This includes severe weather, vehicle breakdown, traffic disruption, road closures, staff illness, emergency events, or legal restrictions. If we cancel for reasons within our control, any prepaid amount for the affected service will normally be refunded. If a delay occurs, we will try to notify you promptly, but we are not responsible for delays caused by traffic, access issues, or events outside our control.

If you are not present at the agreed time, or if access is unavailable, the job may be treated as a late cancellation or a failed attendance. Waiting charges may apply if the driver or crew is required to wait beyond the agreed allowance. If we are unable to complete the service because of incorrect address details, no access, or absence of the customer where required, you may still be charged for the time and costs incurred.

4. Your Responsibilities

You must ensure that the collection and delivery points are safe and reasonably accessible. This includes arranging any required parking permissions, providing correct floor and property access details, and ensuring that stairways, corridors, and entrances are free from avoidable obstruction. Where access is restricted, narrow, steep, or otherwise difficult, you must tell us in advance so we can assess whether the job can be performed safely. The man with a van service may refuse access where conditions are unsafe.

You are responsible for the contents of all boxes, bags, containers, and packages. We do not inspect every item unless specifically agreed. You must not include hazardous, flammable, explosive, toxic, corrosive, or unlawful items unless we have expressly agreed and it is lawful to carry them. You should remove or secure loose parts, drain liquids where appropriate, and disconnect appliances if required. Please note that we may refuse to handle items that are contaminated, infested, or likely to cause damage or injury.

You must tell us if items require special handling, are particularly valuable, or are fragile. This includes antiques, artwork, glass, electronics, musical instruments, and similar goods. Although our Man And Van Bromley service takes reasonable care, you should consider taking out appropriate insurance for items of high value or sentimental importance. We do not provide valuation, packing, or insurance advice. Where items have a special value, you must notify us before the job is booked so that we can agree whether the service is suitable.

5. Liability and Damage

We will take reasonable care when handling your property. However, our liability is limited to losses caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We are not liable for damage caused by poor packing, hidden defects, pre-existing wear and tear, inadequate protection, or instructions given by you or your representative. If an item is already damaged, unstable, or unsuitable for transport, that risk remains with you unless we have agreed in writing to handle it under specific conditions.

Where we are responsible for proven damage, our liability may be limited to the repair cost, replacement cost, or fair market value of the item, whichever is lower and whichever is reasonably evidenced. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Claims for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after the service is completed. You should keep damaged items and packaging available for inspection until the claim is resolved. Failure to report a problem promptly may make it harder to investigate and may affect any claim. If a third party is involved, such as a building manager or another carrier, we may need to review their records before any liability decision is made.

6. Waste, Removal, and Environmental Rules

Where our man and van Bromley service includes removal of unwanted items or waste, all collections must comply with applicable waste management and environmental laws. We only transport and dispose of waste in a lawful manner and may request details about the type, quantity, and origin of waste before accepting a job. Certain materials may require separate handling, special containers, or refusal depending on legal requirements and disposal facility rules. You must not ask us to dispose of prohibited items or mixed waste where it would breach regulations.

You are responsible for declaring whether items are waste, reusable goods, or a mix of both. If an item is classed as waste, we may need to ensure that transfer, segregation, and disposal are lawful. This may affect pricing and the availability of the service. If waste duty of care requirements apply, you agree to provide any information reasonably needed for compliance. We may refuse to remove electrical items, chemicals, oils, paints, tyres, or other regulated materials unless lawful arrangements are in place.

Any items removed for disposal remain subject to the law relating to waste transfer, contamination, and environmental protection. If we believe the load contains restricted or hazardous material that has not been declared, we may stop the job and require you to take responsibility for the items. The customer may be charged for wasted attendance, segregation, cleaning, or any lawful disposal steps required as a result of inaccurate disclosure. We do not accept liability for penalties caused by false or incomplete information supplied by the customer.

7. Property Access, Waiting, and Completion of Service

We aim to complete each man with a van job within the agreed time frame, but completion depends on the customer providing timely access and accurate instructions. If lifts are unavailable, parking is distant, stairs are involved, or other access barriers exist, the service may take longer than expected. Additional charges may apply where labour or time increases substantially because of such conditions. You should ensure that all items are dismantled, prepared, and ready unless we have agreed otherwise.

If the delivery address is unattended and no safe place is available for leaving goods, we may retain the items until further instructions are received. Re-delivery or redelivery attempts may be charged. We may also refuse to leave items unattended if doing so would create a security risk or a risk of damage. Once goods are delivered to the agreed location and acknowledged by you or your representative, responsibility for safe keeping generally passes to you, subject to any remaining obligations under these terms.

Completion of the service does not prevent you from raising a legitimate claim where there is evidence of negligence or loss. However, signing a job sheet, delivery note, or completion record may be treated as confirmation that the service was carried out, subject to any expressly noted exceptions. You should inspect items promptly after delivery and raise any concerns without delay so that we can review the matter while information remains available.

8. Insurance, Subcontractors, and Force Majeure

We may use suitably qualified subcontractors, agents, or associated drivers to perform all or part of the service. If we do, they will be bound by requirements intended to reflect these terms. We remain responsible for the performance of the service to the extent required by law, but we are not responsible for the actions of third parties outside our control. If a subcontractor is used, the service standards and limitations in these terms will still apply.

We may carry insurance appropriate to the nature of the work, but this does not mean that every item is fully insured or that all losses are covered. Customers remain responsible for ensuring adequate cover for their own goods where needed. You should check whether your household, business, or specialist insurance covers transport during loading, transit, and unloading. Any statement about insurance is for general information only and does not amount to a guarantee of cover or compensation.

We are not liable for failure or delay caused by events beyond our reasonable control, including fire, flood, adverse weather, accident, industrial action, civil disorder, government action, epidemics, or interruption of utilities or transport systems. If such an event affects the service, we will take reasonable steps to minimise disruption and may rearrange the booking where possible. If performance becomes impossible, either party may end the affected booking without further liability for the missed service, subject to any sums already due for work completed.

9. Complaints and General Provisions

If you have a concern about the service, you should raise it promptly and provide enough information for us to investigate. This may include the booking reference, date of service, description of the issue, photographs, and any relevant documents. We will review complaints in good faith and aim to resolve them fairly. Delayed notification may limit our ability to examine the issue and may affect any remedy that might otherwise be available.

These terms may be updated from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a change is required by law. No person other than the parties to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, except where such right cannot be excluded by law.

The failure by either party to enforce any provision of these terms will not amount to a waiver of that provision. Headings are included for convenience only and do not affect interpretation. If any term is varied in writing, that variation applies only to the extent agreed. The complete agreement between us and you consists of the booking details, any written amendments, and these terms and conditions.

10. Governing Law

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. This applies whether the service relates to a local move, a longer distance transport job, or a waste removal arrangement connected to the Man And Van Bromley service.

By booking our man and van service, you confirm that you are entering into a contract governed by the law stated above and that you agree to comply with the responsibilities set out in these terms. If any issue arises, we encourage both parties to act reasonably and in good faith to seek a practical resolution before formal action is taken. The intention of these terms is to ensure a clear, lawful, and professional service for all customers.