Man and Van Bromley Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bromley supplies man and van, household and office removals, transportation, loading and unloading, and related services. By booking or using our services you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following words have the meanings given below.

Customer means the individual, partnership, company or organisation that books or uses our services.

Services means any man and van, removal, transport, loading, unloading, packing, clearance or related services we agree to supply.

Vehicle means any van or other vehicle used to provide the services.

Goods means all items, belongings, furniture, boxes and other property handled, transported or stored by us on your behalf.

Agreement means the contract between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or written confirmation we issue.

2. Scope of services

We provide local and regional man and van and removal services for domestic and commercial customers. Our services typically include transportation of goods, assistance with loading and unloading, and, where agreed in advance, additional services such as packing, dismantling and reassembly of furniture, and limited waste removal subject to regulations.

The precise scope of the services for each job will be as described in our quotation or booking confirmation. It is your responsibility to ensure that the details set out in any quotation or confirmation are accurate and complete.

3. Booking process

3.1 You may request a quotation by providing accurate information about the pickup and delivery addresses, parking arrangements, property access, the nature and approximate volume of goods, and any special requirements such as heavy or fragile items.

3.2 Quotations are given on the basis of the information you provide. If that information is inaccurate or incomplete, we may adjust the price or, if necessary, decline to carry out the work.

3.3 A booking is only confirmed when we have accepted your request and have issued explicit confirmation of the date, start time, service description and pricing basis. We may refuse any booking at our discretion.

3.4 You are responsible for ensuring that someone with authority is present at both the collection and delivery addresses at the agreed times to direct our team and sign any relevant paperwork.

3.5 If access is likely to be restricted by building rules, parking controls, road closures, narrow access, stairs, lifts or other factors, you must tell us at the time of booking. Failure to do so may result in additional charges or, in extreme cases, our inability to complete the job.

4. Pricing and payment terms

4.1 Our services are usually charged either at an hourly rate or as a fixed price for an agreed scope of work. The basis of charging will be clearly stated in our quotation or booking confirmation.

4.2 Unless otherwise agreed in writing, time based services are charged from the time our vehicle and team arrive at the initial collection address until completion of unloading at the final destination, including any waiting time caused by circumstances beyond our control.

4.3 We may require a deposit or prepayment to secure your booking. Any deposit required and the due date for payment will be stated in our quotation or booking confirmation.

4.4 The balance of the charges is payable on or before completion of the services, unless alternative payment terms have been agreed in advance in writing.

4.5 We may accept payment by cash, bank transfer or card, subject to availability and any applicable surcharges notified to you at the time of booking. You are responsible for ensuring that cleared funds are available when payment is due.

4.6 If payment is not received when due, we may charge interest on the overdue amount at the statutory rate, suspend further services, and retain possession of goods in our vehicle or under our control until full payment is received.

5. Cancellations, postponements and waiting time

5.1 You may cancel or postpone your booking by giving us notice. Any cancellation or postponement may be subject to charges to cover our reasonable costs and loss of opportunity.

5.2 If you cancel more than 72 hours before the agreed start time, we will usually refund any deposit paid, less any non recoverable costs we have incurred.

5.3 If you cancel within 72 hours but more than 24 hours before the agreed start time, we may retain part of the deposit or charge up to 50 percent of the quoted price.

5.4 If you cancel within 24 hours of the agreed start time, fail to be present at the agreed time, or we are unable to gain access to the property or parking areas, we may treat the job as cancelled on arrival and charge up to 100 percent of the quoted price.

5.5 If you postpone the job, we will use reasonable efforts to offer a new date and time, but this cannot be guaranteed. Postponements within 24 hours of the start time may be treated as cancellations and rebooked as new work.

5.6 Waiting time caused by delays outside our control, including but not limited to keys not being available, access issues, paperwork delays, or your failure to pack or prepare goods as agreed, may be charged at our standard hourly rates.

6. Customer responsibilities

6.1 You are responsible for:

Ensuring that all goods are properly packed, labelled and ready for transport, unless we have agreed to provide packing services.

Securing and protecting fragile, valuable or delicate items, or clearly notifying our team of such items before they are handled.

Ensuring that all appliances are disconnected, defrosted, drained and ready to move.

Obtaining all necessary permissions, permits and approvals for parking, access, loading and unloading.

Ensuring that the premises are safe for our team to work in, including taking reasonable steps to minimise hazards.

6.2 You agree not to request that we transport or handle any items that are illegal, dangerous, explosive, corrosive, highly flammable, perishable, or otherwise unsuitable for transport in our vehicles.

7. Items excluded or carried at owners risk

7.1 We do not accept responsibility for loss or damage to the following categories of item unless we have expressly agreed in writing to handle them and they have been separately itemised and valued:

Cash, credit or debit cards, cheques, securities and financial instruments.

Jewellery, watches, precious metals or stones.

Important documents, deeds, passports, certificates or data storage devices.

Items of exceptional value, fine art, antiques or collectibles.

7.2 Where we agree to transport such items, they are carried at your sole risk unless a separate written agreement covering valuation and insurance is in place.

8. Liability and limitations

8.1 We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited as set out in this section.

8.2 Our total liability for loss of or damage to goods in any single job is limited to a reasonable market value of the damaged or lost items, capped at a maximum aggregate amount that is proportionate to the price paid for the services under that job. If you require a higher level of protection, you should arrange your own insurance cover for your goods in transit.

8.3 We will not be liable for:

Loss or damage caused by your failure to pack, secure or protect goods adequately.

Loss of or damage to fragile items where they have not been appropriately packed or disclosed.

Incidental damage to property that is the direct result of moving bulky items through narrow or difficult access points, where you have been advised of the risk.

Loss of or damage to the contents of drawers, cupboards, wardrobes or other furniture that have not been emptied, unless we have explicitly agreed they may remain filled.

8.4 We will not be liable for any indirect or consequential loss including loss of profit, loss of business, loss of opportunity or loss of enjoyment, even if such losses were foreseeable.

8.5 We are not liable for loss or damage arising from events beyond our reasonable control, including but not limited to adverse weather conditions, traffic delays, road closures, accidents, acts of third parties, civil unrest, or acts of government or regulatory authorities.

8.6 Where we assemble or disassemble furniture or appliances at your request, we do so at your risk in relation to any inherent defects, unsuitable design or previous poor assembly. We are not liable for minor cosmetic damage or for any issue resulting from age, wear and tear or faulty construction.

9. Claims and time limits

9.1 You must carefully inspect your goods and premises as soon as reasonably practicable after completion of the services.

9.2 Any visible loss or damage believed to be caused by us must be notified to us as soon as possible and in any event within 48 hours of completion of the job, with reasonable details of the items and the nature of the damage.

9.3 Any claims for loss or damage that could not reasonably have been discovered within that time must be notified as soon as they are discovered and in any event within seven days of completion of the services.

9.4 We may take reasonable steps to investigate any claim, including inspecting the goods and premises. You must cooperate with our investigation and provide any information reasonably requested.

10. Waste removal and environmental regulations

10.1 We operate in compliance with applicable waste and environmental regulations. We may offer limited removal of unwanted items or waste as part of a job, but only where those items are lawful and suitable for transport and disposal by us.

10.2 We will not remove or carry hazardous, toxic, clinical, chemical or specialist waste, including but not limited to gas cylinders, paint, solvents, asbestos, oils, fuels, medical waste or similar materials.

10.3 Where we agree to remove waste or unwanted items, you confirm that you have full authority to dispose of those items and that they do not contain personal data or confidential materials. We accept no responsibility for any loss arising from your failure to securely handle or delete such data before disposal.

10.4 Any additional charges for lawful disposal, recycling or tip fees will be notified to you in advance where reasonably possible and will be payable in addition to our standard service charges.

11. Access, parking and restrictions

11.1 You are responsible for ensuring suitable and legal parking for our vehicle as close as reasonably possible to the property entrances. Any parking charges, permits or penalties incurred as a direct result of the job may be charged to you.

11.2 If our vehicle cannot park within a reasonable distance due to restrictions or lack of access, we may charge additional time to account for the extra carrying distance or, if access is impracticable, may cancel the job and apply the cancellation provisions in these Terms and Conditions.

11.3 You must inform us in advance of any access restrictions such as narrow roads, low bridges, weight limits, height restrictions, security gates, time limited access or internal restrictions such as narrow staircases or inaccessible lifts.

12. Delays and arrival times

12.1 We use reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather or other circumstances beyond our control.

12.2 We are not liable for any losses or costs incurred by you as a result of delayed arrival, provided we have taken reasonable care in planning and carrying out the journey.

13. Subcontracting

13.1 We may use employees, agents or subcontractors to perform all or part of the services. This does not affect our responsibilities to you under the Agreement.

13.2 Where we subcontract any part of the services, these Terms and Conditions will continue to apply and we will remain your primary point of contact.

14. Personal data

14.1 We will collect and use personal information such as names, addresses and contact details only as necessary to provide our services, manage bookings, process payments and meet legal obligations.

14.2 We will keep your personal information secure and will not sell it to third parties. We may share necessary information with our staff, agents, subcontractors or professional advisers where required for the performance of the services or compliance with law.

15. Variation and termination

15.1 These Terms and Conditions may be updated from time to time. The version applicable to your booking will be the version in force on the date your booking is confirmed.

15.2 We may terminate or suspend the Agreement with immediate effect if you fail to pay amounts due, behave abusively or dangerously towards our staff, request unlawful services or otherwise materially breach these Terms and Conditions.

16. Governing law and jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions, the Agreement or the services.

17. General provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

17.3 The Agreement is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 These Terms and Conditions, together with any written quotation or booking confirmation, set out the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.



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Our Best-priced Man and Van Bromley Services Offer Convenient Removal Solutions in BR1!

When you hire with us, you're guaranteed a few things; a high standard of customer service, an efficient team of friendly staff and a price tag that won't leave your wallet hurting. No matter what move needs doing, whether it be large or small, domestic or commercial, we can supply everything you will need, no questions asked. If you're interested in our man and van Bromley services and want to know more, our phone lines are always open if you have any questions or need a price quote before you hire.

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Luton Van 2 Men 4 Men
Per hour /Min 2 hrs/ 70 140
Per half day /Up to 4 hrs/ 280 560
Per day /Up to 8 hrs/ 560 1120

*All prices are subject to VAT at 20%.

Contact us

Company name: Man and Van Bromley Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Bedivere Rd
Postal code: BR1 5LJ
City: London
Country: United Kingdom

Latitude: 51.4321910 Longitude: 0.0177510
E-mail:
[email protected]

Web:
Description: All over the postal area of Bromley, BR1 we can send you our excellent man and van removal professionals. Book your appointment on right away.
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